Notification settings
Mawidabp sends automatic emails to keep auditors and auditees aware of findings, due dates, and status changes. This page describes how to adjust that behavior from the administrator's view.
If you are looking for which notifications an end user receives, see User notifications.
Where each thing is configured
Notification configuration lives in Administration → Configuration, which groups the global parameters that control frequencies, deadlines, and send times. The history of emails actually sent can be reviewed in Administration → Emails.
Parameters that affect notifications
The key parameters live in Parameters; here we summarize them through the lens of notifications:
| Parameter | Effect |
|---|---|
| Days before due date | Controls when alerts are sent before the due date. By default 7,1 triggers two emails: 7 days and 1 day before. Accepts a list; for example 14,7,1 gives three alerts. |
| "Pending findings summary" notification period in weeks | Every how many weeks the overdue summary is sent (Monday 8 PM). 0 disables. |
| Days before considering an issue without response as unanswered | After how many days without a response the status changes to "No response" and is notified. |
| Days when a confirmation request must be sent | Array of days for the confirmation reminders. |
Events and recipients
Map of which event triggers which notification:
| Event | Trigger | Recipients | Timing |
|---|---|---|---|
| Issue moves to Notify | Status change | Assigned auditees | 8 PM on the day of the change |
| New comment on a finding | Posting a comment | Other participants in the finding | Immediate |
| Change to No response | Configured days pass without comment | Auditors and auditees | Automatic |
| Approaching due date | Committed date approaching | Auditors and auditees | Per day list |
| Due date | Committed date reached | Auditors and auditees | On the day |
| Overdue pending summary | Weekly schedule | Auditors and auditees | Mondays 8 PM |
| Escalation by overdue | Overdue without response | Higher hierarchy, week by week | Automatic |
| Report close to closing | 7 business days before | Auditors and supervisors | Automatic |
The audit manager does not receive individual notifications about findings or comments by default, to avoid overload. They can be added as an explicit recipient on specific findings.
Send time and day for summaries
The weekly pending-findings summary is sent Mondays at 8 PM by default. If your organization needs a different day and time, it is changed in the instance configuration (let the support team know). The timing of daily notifications (also 8 PM by default) is adjusted through the same channel.
Hierarchical escalation
Automatic escalation of overdue issues is enabled at the instance level (not per organization). Once enabled, it works like this:
- First notification to auditee and auditor (on the due date).
- Following week: climbs one level in the hierarchy defined by the user's Superior field.
- Continues climbing every Monday until the hierarchy is exhausted or a response is received.
- Every time Implementation date is updated, the counter resets to zero.
The hierarchy is defined in the user profile (the Superior field), typically synced from LDAP/AD.
Auditee-specific notifications
When the auditee confirms receipt of a notification (via the "Confirm notification" link in the email), the status is logged but does not trigger an email to the auditor. If the auditee does not confirm and does not comment within the configured window (3 days by default), the issue changes to No response and there is a notification.
Sent-email history
Administration → Emails shows the history of emails Mawidabp has sent (subject, recipient, body, attachments). Useful to audit what was sent and when, and to diagnose delivery issues.